TEST-2

Consumer advice on buying shoes

If you have a problem with shoes you’ve recently bought, follow this four-step plan.

Step 1

Go back to the shop with proof of purchase. If you return faulty shoes at once, you have a right to insist on a refund. It is also likely that you will get one if you change your mind about the shoes and take them back immediately. But, if you delay or you’ve had some use out of the shoes, the shop may not give you all your money back. It depends on the state of the shoes and how long you’ve had them.

If you are offered a credit note, you don’t have to accept it. If you accept it, you will usually not be able to exchange it for cash later on. So, you may be left with an unwanted credit note, if you cannot find any other shoes you want from the shop.

The shop may want to send the shoes back to head office for inspection. This is fair and could help to sort things out. But don’t be put off by the shop which claims that it’s the manufacturer’s responsibility. This isn’t true. It’s the shop’s legal duty to put things right.

TRUE, FALSE OR NOT GIVEN

Q1. If you return unwanted shoes straightaway, with a receipt, the shop will probably give you a refund.