IELTS Speaking

20. Talk about a time you complained about something but finally got a good result

You should say:

What did you complain about?

Who you complained to?

When it happened?

What was the result and why you were satisfied with the result?

Sample Answer

Here, I would like to share a personal story of complaining and getting a good result. 

I do remember a time when I had a frustrating experience with a faulty laptop I had recently purchased.

I had bought a new laptop for work, but it started experiencing frequent crashes and software glitches shortly after I began using it.

I contacted the customer support of the laptop manufacturer to voice my concerns and complaints about the laptop's performance issues.

I lodged my complaint about a week afterI had purchased the laptop.

Initially, I was frustrated with the laptop's performance and disappointed that I had spent my hard-earned money on a product that wasn't meeting my expectations. However, the customer support team was responsive and understanding. They offered to send me a replacement laptop and provided me with step-by-step instructions for returning the faulty unit.

In a matter of days, I received the replacement laptop. This time, the laptop worked flawlessly, and I was able to carry out my work tasks efficiently without any technical issues. The company's quick response and willingness to address my concerns left me feeling satisfied with the resolution.

The experience taught me the importance of speaking up and seeking a resolution when faced with a product or service that falls short of expectations. The positive outcome not only restored my faith in the laptop manufacturer's products but also reinforced my belief in the power of constructive feedback to bring about meaningful change.