IELTS Speaking

36. Describe a problem you had while shopping online or in a store.

You should say:

When it happened?

What you bought?

What problem you had?

And explain how you felt about the experience?

Sample Answer

It was during the holiday season last year, around mid-December.

I had decided to purchase a smart speaker as a gift for a friend's birthday.

Upon completing the online checkout process and confirming the purchase, I encountered an issue with the payment gateway. The transaction didn't seem to go through, but I received a payment confirmation email from my bank.

The experience was frustrating and a bit concerning. I wasn't sure if my order had been successfully placed or if there was an error in the system. I decided to reach out to customer support to resolve the issue. They were able to verify that my payment had indeed gone through on their end, but there was a glitch in their order tracking system that didn't reflect the successful transaction.

I had felt a mix of frustration, uncertainty, and relief upon learning that the purchase had been successfully processed despite the initial confusion. The incident highlighted the importance of responsive customer support and efficient communication channels to address and resolve issues that arise during online shopping.